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New Look for the Outsourcing Journal: We're excited to share with you the news that the Outsourcing Journals will have a new design and expanded content.

Check It Out: 6 Ways To Protect Yourself From An ASP Failure: George Kadifa of Corio and David Pace attorney discuss protecting yourself in the ASP market.

CRM Becomes A Star At ENSTAR: Kyle Peteet of ENSTAR and Corio cover the challenges faced on the internet.

SLAs That Work: Robert Damm of the Outsourcing Center answers these questions: How do you write an SLA? How do you monitor them? Who is responsible for managing the SLAs?

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